'technical support' Category

PocketWizard Releases Utility 1.54 & 1.55

PocketWizard Utility 1.45 and 1.55

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If you haven’t done so yet, head over to the PocketWizard site to download the latest version of our Utility software, which allows you to download any firmware updates we offer in the future.

From the press release:

Utility version 1.54 and 1.55 offers a few new features from Utility 1.35 including the ability to upgrade your PocketWizard Plus® III with future firmware updates.

Utility 1.54 and 1.55 offer many improvements including improved help text, automatic notifications for new firmware and the addition of a scrollbar to the inner frame allowing for better full screen operations on smaller displays. Additionally, a final version for PowerPC-based Macs running Mac OS X version 10.5 (“Leopard”) was created.

Read the press release, the release notes (PDF), and go to the downloads page to get started.

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PocketWizard Top Ten FAQ

Our TOP TEN most asked simple questions.

It’s understandable you might get into a situation while working with the MiniTT1® and FlexTT5® and today’s complex camera systems where you’re not sure why something isn’t working as you would expect it. Most of the time, there is a simple solution. We asked our tech support crew to give us the “Top Ten” questions consumers asked to keep their system working properly. Here they are

1. Q: Nothing is working! What should I do?

A: Try these steps:

  1. Check the batteries: weak batteries can cause strange behavior.
  2. Make sure all radios (and cameras and speedlights) are updated to the latest firmware. Try our beta firmware as it often has new fixes ready to be tried.
  3. Factory Reset the radios.
  4. Take your first shot at 1/125th so the system can properly calibrate timing.
  5. Wait about 3 seconds after turning on your radio before taking your first picture.
  6. Take your time! Whenever possible, compose the image with the shutter release half-pressed before taking the picture.
  7. Save your camera’s custom functions, reset the camera, then start adding them back in one at a time.

 

2. Q: In what order should I turn things on?

A: Top down: Flash, then radio, then camera. Wait 2-3 seconds between each step. Older Quick Guides may have this slightly different, but top down works for all current radios and firmware.

 

3. Q: My Nikon camera won’t let me choose a shutter speed faster than x-sync. How can I shoot at faster shutter speeds?

A: Nikon cameras require that FP-sync is enabled to shoot faster than x-sync if they detect a TTL-capable device in their hot shoe. Enabling FP-sync is done in the Custom Settings menu. Set “e1 flash sync speed” to 1/250s (Auto FP).

4. Q: The ISO on my remote Nikon Speedlight is stuck at 200. What’s wrong?

A: It isn’t required for TTL operation on the remote flash and has no effect on exposure so the radios do not transmit camera setting information like ISO to remote flashes.

 

5. Q: I set my speedlight to MASTER and stuck it on a remote FlexTT5. Why won’t it control other flashes when I have a MiniTT1 or FlexTT5 on my camera?

A: The ControlTL® system, just like Nikon and Canon native systems, expects the MASTER speedlight to be only at the camera position so “Remote MASTER” operation is not supported. You need a receiving FlexTT5 for each remote speedlight.

 

6. Q: My remote speedlights don’t change their zoom when I zoom the lens on my camera. What’s wrong?

A: Zoom tracking is a feature for on-camera flash and would cause some lighting issues if done on remotes. Nikon and Canon native systems do not have zoom tracking for remote or slave flashes either.

 

7. Q: How can I trigger a FlexTT5 from a PocketWizard module-equipped Sekonic meter?

A: This PW TV episode explains it all: http://www.youtube.com/watch?v=zOOq3sX6Ki4

7b. Q: Will you ever have ControlTL in a Sekonic meter?

A: A module with the ControlTL channels is being developed. We do not have a release date for it at this time.

 

8. Q: What cable do I need?

A: You can use the Cable Finder at PocketWizard.com to find the right cable for lots of different cameras and flashes.

 

9. Q: Can I combine radio and optical so I don’t have to buy as many FlexTT5s? Can I connect more than one speedlight to a single FlexTT5?

A: Currently you need to have one FlexTT5 for each speedlight you want to control via radio.

 

10. Q: Is “xxxxxxx” brand/model flash compatible with your radios?

A: Some third party flashes are compatible with our radios – you can read more about our radios compatibility on their respective product pages (FlexTT5 for Canon, FlexTT5 for Nikon). Also, almost any flash can be used in Basic Trigger Mode for simple triggering operation.

Still have a question? See a list of our worldwide distributors, contact us by email, or visit the PocketWizard Wiki.

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Firmware 5.15 Corrects Data Table Issue in 5.10

We recently released the latest official ControlTL firmware, version 5.10. Based on continued internal testing and feedback from users, it appears a couple of the exposure and timing data tables became corrupted somewhere in the process. We’ve had reports of improper exposures with several camera models as well as shutter clipping with the Canon 1Ds Mark III and 1D Mark IV. We have corrected the tables and the revised firmware is available as version 5.15 and can be downloaded via the PocketWizard Utility now.

We recommend upgrading to 5.15 as soon as you can.

The manual addendum for v5.10 is still the same for v5.15.

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